Service Operations Management : Improving Service Delivery (Record no. 1217)
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| 000 -LEADER | |
|---|---|
| fixed length control field | nam a22 7a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20191119124055.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 191119b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789386873309 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | SLIDA |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Edition number | 23 |
| Classification number | 658 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| 9 (RLIN) | 49 |
| Personal name | Johnston, R. |
| Fuller form of name | Johnston, Robert. |
| 245 ## - TITLE STATEMENT | |
| Title | Service Operations Management : Improving Service Delivery |
| Statement of responsibility, etc. | Clark, G. & Shulver, M. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 4th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Uttar Pradesh : |
| Name of publisher, distributor, etc. | Pearson India Educations Services Pvt. Ltd. |
| Date of publication, distribution, etc. | 2018. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxii, 461p. : |
| Other physical details | ill., Photographs ; |
| Dimensions | 25.5cm. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Lending Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Inventory number | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Sri Lanka Institute of Development Administration | Sri Lanka Institute of Development Administration | 15/10/2019 | 33474 | 658JOH | 33474 | 19/11/2019 | 19/11/2019 | Lending Books |