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Service Operations Management : Improving Service Delivery

Johnston, R.

Service Operations Management : Improving Service Delivery Clark, G. & Shulver, M. - 4th ed. - Uttar Pradesh : Pearson India Educations Services Pvt. Ltd. 2018. - xxii, 461p. : ill., Photographs ; 25.5cm.

ISBN: 9789386873309

Dewey Class. No.: 658

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