| 000 | nam a22 7a 4500 | ||
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| 999 |
_c4620 _d4620 |
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| 005 | 20230920123205.0 | ||
| 008 | 230920b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a8178081423 | ||
| 040 |
_aSLIDA _cSLIDA _dSLIDA |
||
| 041 | _aeng. | ||
| 082 |
_223 _a658.812 _bWEL |
||
| 100 |
_92411 _aWellington, Patricia. |
||
| 245 |
_aKAIZEN Strategies for Customer Care: _bHow to create a powerful customer-care program and make it work/ _cWellington, Patricia. _heng. |
||
| 260 |
_aLondon: _bPitman Publishing, _c1995. |
||
| 300 |
_axiii, 239p.: _c24cm. |
||
| 942 |
_2ddc _cLEN |
||