000 nam a22 7a 4500
999 _c3067
_d3067
005 20230712161532.0
008 230712b xxu||||| |||| 00| 0 eng d
020 _a076199306
040 _aSLIDA
_cSLIDA
041 _aeng
082 _223
_a568.4013
_bMUR
100 _91326
_aMURTHY,D.B.N.
245 _aMANAGING QUALITY
_bA practical Guide to customer satisfaction
_cMURTHY,D.B.N.
_heng
260 _aNew delhi
_bA division of sage publication
_c1999
300 _a226p.:
_bill.;
_c21.5 cm
942 _2ddc
_cLEN