| 000 | 01018pam a2200277 a 4500 | ||
|---|---|---|---|
| 999 |
_c231 _d231 |
||
| 001 | 36045 | ||
| 005 | 20230920140109.0 | ||
| 008 | 950907s1996 nyua b 001 0 eng | ||
| 020 | _a0321055918 | ||
| 040 |
_aSLIDA _cSLIDA _dSLIDA |
||
| 041 | _aeng. | ||
| 082 |
_a658.802 _223 _bRUS |
||
| 100 | 1 | _aRust, Roland T. | |
| 245 |
_aService marketing / _cRust, Roland T., Zahorik, Anthony J. & Timothy L. Keiningham. _heng. |
||
| 260 |
_aNew York : _bAddison Wesley Longman, Inc, _c1999. |
||
| 300 |
_axx, 508 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xMarketing. |
|
| 650 | 0 | _aCustomer services. | |
| 700 | _aZahorik, Anthony J. | ||
| 700 | _aKeiningham, Timothy L. | ||
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg |
||
| 942 |
_2ddc _cLEN |
||