Commercial conflict management and dispute resolution / Peter Fenn. English
Material type:
TextPublication details: Abingdon, Oxon ; New York : Spon Press, 2012.Description: 165 p. : ill. ; 24 cmISBN: - 9780415578264 (hardback : alk. paper)
- 9780415578288 (pbk. : alk. paper)
- 9780203852217 (ebook : alk. paper)
- 658.4/053 23 FEN
- HD42 .F457 2012
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Sri Lanka Institute of Development Administration | 658.4/053 FEN (Browse shelf(Opens below)) | Available | 30865 |
Includes bibliographical references (p. [156]-160) and index.
Introduction -- Conflict and dispute -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute -- The psychology of disputes.
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