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Managing Quality Customer Service William , B. Martin. Ph.D. English by
Material type:  Text; Format:
print
; Literary form:
Not fiction
Publication details: USA: Crisp Publications, Inc. ; 2004
Availability: Items available for loan: Sri Lanka Institute of Development Administration (1)Call number: 658.812 MSR.
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Effective Networking / Venda Raye , Johnson . English . by
Material type: Text; Format:
print
; Literary form:
Not fiction
Language: eng.
Publication details: California : Crisp Publications ,
Availability: Items available for loan: Sri Lanka Institute of Development Administration (1)Call number: 65.012122.4 RAY.
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Sales Training Basics/ Elwood N,Chapman English.
Material type: Text; Format:
print
; Literary form:
Not fiction
Language: eng.
Publication details: California: Crisp Publications Inc, 1986
Availability: Items available for loan: Sri Lanka Institute of Development Administration (1)Call number: 658.8.386 CHA.
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Developing Instructional Design/ Geri McArdle. English.
Material type: Text; Format:
print
; Literary form:
Not fiction
Language: eng.
Publication details: California, Crisp Publications, 1991
Availability: Items available for loan: Sri Lanka Institute of Development Administration (1)Call number: 658.386 MCA.
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Relocating Your Workplace : Daly, Wadman English by
Material type: Text; Format:
print
; Literary form:
Not fiction
Language: English
Publication details: California : Crisp Publications, INC
Availability: Items available for loan: Sri Lanka Institute of Development Administration (1)Call number: 331.893 DAL.
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