TY  - BOOK
AU  - Lilley,Roy C.
TI  - Dealing with difficult people
SN  - 9780749456603
U1  - 658.3045 23
PY  - 2010///
CY  - London, Philadelphia
PB  - Kogan Page
KW  - Psychology, Industrial
KW  - Interpersonal conflict
KW  - Problem employees
N1  - Includes bibliographical references (p. [149-150] )
ER  -