The Service Focus/  English. 
John C. Shaw. 
 - American:  Richard D. Irwin Inc,  1990. 
 - xiii, 262p.:  ill.;  23cm. 
<br/><br/><label>ISBN: </label>9781556232398 
<br/><br/><label>Dewey Class. No.: </label>658.64  / SHA