Johnston, R. <br/><br/>
Service Operations Management Improving Service Delivery/  English  
Johnston, R. 
 - India:  Person India Education Service Pvt. Ltd. ,   2018. 
 - xxi, 455p.:  25cm. 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Dewey Class. No.: </label>658  / JOH