TY  - BOOK
AU  - Glasser, William.
TI  - The control theory manager: combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it 
SN  - 088730673X 
U1  - 65 UDC
PY  - 1994///
CY  - New York
PB  - HarperBusiness
KW  - Management
KW  - Control theory
KW  - Quality of products
N1  - Includes bibliographical references (p. 121-123)
ER  -