Glasser, William. <br/><br/>
The control theory manager :  combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve it /  English. 
William Glasser. 
 - 1st ed. 
 - New York :  HarperBusiness,  c1994. 
 - xiii, 123 p. :  22 cm. 
<br/><br/>Includes bibliographical references (p. 121-123). 
<br/><br/><label>ISBN: </label>088730673X  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.<br/>Control theory.<br/>Quality of products.
<br/><br/><label>Dewey Class. No.: </label>65  / GLA