Capturing Customers.com:  Radical Strategies for Selling and Marketing in a Wired World/  English 
George Colombo 
 - Canada:  Career Press,  2001. 
 - 223p. :  ill. ;  23.5cm. 
<br/><br/><label>ISBN: </label>1564145077 
<br/><br/><label>Dewey Class. No.: </label>658.8  / POL