Develop Your Assertiveness - Bishop, Sue, 1949- (London ; Philadelphia : Kogan Page, 2010)
To be, or not to be? -- Prepare to assert yourself -- Positive thinking -- Right and wrongs -- Now and then -- Now see hear -- Body talk -- Relationships -- Words and phrases -- Power -- Yes and no -- Problem people -- Tricky situations.
Keywords: Organizational behavior; Assertiveness training; Assertiveness (Psychology); Interpersonal relations