TY  - BOOK
AU  - Doane, Darryl S.
AU  - Sloat, Rose D. 
TI  - 50 Activities for Achieving Excellent Customer Service
SN  - 8180520722
U1  - 658.812 23
PY  - 2004///
CY  - New Delhi
PB  - Ane Books
ER  -