TY - BOOK ED - Harvard Business School Press ED - Harvard Business School. TI - Harvard Business Essentials: Crisis management SN - 1591394376 AV - HD49 .H367 2004 U1 - 658.405 23 PY - 2004/// CY - Boston, Mass. PB - Harvard Business School Press KW - Crisis management N1 - Includes bibliographical references (p. 127-150) and index; Taking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them UR - http://www.loc.gov/catdir/toc/ecip0414/2004002700.html UR - http://www.loc.gov/catdir/enhancements/fy1311/2004002700-d.html ER -