Harvard Business Essentials : Crisis management - Harvard Business School Press; Harvard Business School (Boston, Mass. : Harvard Business School Press, 2004)
Taking stock of potential perils : what could go wrong? -- Avoiding the avoidable : an ounce of prevention -- Contingency planning : preparing today for tomorrow's problems -- Crisis recognition : where there's smoke there's fire -- Containment : preventing a bad situation from becoming worse -- Crisis resolution : the road to recovery -- Mastering the media : make it your story -- Learning from your experience : gather lessons where you find them.
Includes bibliographical references (p. 127-150) and index.
Keywords: Crisis management