Fenn, Peter <br/><br/>
Commercial conflict management and dispute resolution /  English  
Peter Fenn. 
 - Abingdon, Oxon ;  New York :  Spon Press,  2012. 
 - 165 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references (p. [156]-160) and index. 
<br/><br/>Introduction -- Conflict and dispute -- Conflict management and dispute avoidance -- Negotiation -- Mediation -- Adjudication -- Arbitration -- Other ADR techniques -- Cooperation and collaboration -- Game theory -- The stages of dispute -- The psychology of disputes. 
<br/><br/><label>ISBN: </label>9780415578264 (hardback : alk. paper) 9780415578288 (pbk. : alk. paper) 9780203852217 (ebook : alk. paper) 
<br/><br/><label>LCCN: </label>2011039544 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Conflict management.<br/>Dispute resolution (Law)<br/>Conflict management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD42  / .F457 2012 
<br/><br/><label>Dewey Class. No.: </label>658.4/053  / FEN