TY  - BOOK
AU  - Crager, John.
AU  - Hubert, Cindy.
AU  - O'Kane, Mike.
TI  - Balanced Scorecard:  A Guide for Your Journey to Best-practice Processes
SN  - 0070601321
U1  - 658.4013 23
PY  - 2005///
CY  - New Delhi
PB  - McGraw Hill
ER  -