TY  - BOOK
AU  - Chris Hakes.
AU  - Hakes,Chris
ED  - Pera International.
TI  - Total quality management: the key to business improvement : a Pera International executive briefing 
SN  - 0412357305
AV  - HD62.15 .T68 1991
U1  - 658.562 23
PY  - 1991///
CY  - London, New York
PB  - Chapman & Hall
KW  - Total quality management
N1  - Includes bibliographical references (p. [173]-174) and index
ER  -