TY  - BOOK
AU  - Nankervis,Alan R.
TI  - Managing services
SN  - 0521606519 (pbk.)
AV  - HD9980.5 .M3445 2005
U1  - 658 
PY  - 2005///
CY  - Cambridge
PB  - Cambridge University Press
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
UR  - http://www.loc.gov/catdir/enhancements/fy0659/2006275190-d.html
UR  - http://www.loc.gov/catdir/enhancements/fy0659/2006275190-t.html
ER  -