Johnston, R. <br/><br/>
Service Operations Management : Improving Service Delivery 
Clark, G. & Shulver, M. 
 - 4th ed. 
 - Uttar Pradesh :  Pearson India Educations Services Pvt. Ltd.  2018. 
 - xxii, 461p. :  ill., Photographs ;  25.5cm. 
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Dewey Class. No.: </label>658