Nankervis,Alan. <br/><br/>
Managing Services/  English 
Nankervis,Alan...[et al] 
 - 1st edi. 
 -  Cambridge University Press,  2005. 
 - xiv,362p.:  28cm. 
<br/><br/><label>ISBN: </label>9780521606516 
<br/><br/><label>Dewey Class. No.: </label>658.00994  / MAN