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Moments of truth /

Carlzon, Jan.

Moments of truth / English. Jan Carlzon. - Cambridge, Mass. : Harper & Row., c1987. - xiii, 135 p. : 24 cm.

ISBN: 0887302009

Subjects--Corporate Names:
Scandinavian Airlines System--Management.

Subjects--Topical Terms:
Aeronautics, Commercial--Management.--Sweden
Airlines--Management.--Sweden

Dewey Class. No.: 629.135(48) / CAR

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