Services Marketing : integrating customer focus across the firm / Zeithaml, Valarie A...[et al] eng.

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TextPublication details: New Delhi McGraw-Hill, 2013.Edition: 6th edDescription: xxxi, 711p. : ill. ; 26 cmISBN:

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Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Lending Books	Sri Lanka Institute of Development Administration				658.802 SER (Browse shelf(Opens below))					Available			30374

Includes bibliographical references and index.

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